Your privacy is important to us. In order to better protect your privacy, we are providing this document explaining our online practices and the choices you can make regarding the way information about you is collected and used in this website. And to show you that we really care about your privacy, we have ensured that this document is available at every point where personally identifiable information may be requested.
A. What information does Gemvy collect?
The information we get from customers aids us in providing a better service and a smoother shopping experience. Here are the types of information we collect:
Personal information: When you register, sign-up for a newsletter, or shop on Gemvy.com, we ask you to provide some of the following: your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information, and a password. Most of these are vital to continue our service (such as information about where to ship the purchased goods), while some are used to give you added features (such as showing your personal purchase history).
Internet and browsing information: We may also collect information about where you are on the Internet--the URL where you came from, your IP address. We may also collect pertinent information about your time and usage of our website, such as: the type of browser you use, the country where your computer is located, specific pages of our website that were viewed during the visit, and terms you have used when searching on our website. We may collect this information even if you do not register with us. These are done through the help of “cookies.”
E-mail communications: We may also receive confirmation when you open an e-mail from Gemvy.com, if your computer supports such capabilities. Should you wish to stopreceiving e-mails from us, you can do so by unsubscribing from our newsletter or adjusting your preferences.
B. Where do we use the information we collect?
The information we collect from our customers are used in the following ways:
Order processing: When we process your orders, we use information you readily provide us through shopping such as your product selections, shipping details, and credit card information. We use this information to deliver your order, process payment, and to communicate with you about the status of your order. Credit card information submitted with your order is used only for payment processing and is not retained on our website. You may request that your purchase be shipped by a common carrier, in which case certain information will be shared with the respective carrier for delivery purposes.
Correspondence: Your e-mail, telephone number, and addresses might be used in order for us to reach you regarding important matters such as updates pertaining to your order. Should you decide to opt-in to our newsletter, we will also use your e-mail information to provide you with company news, updates, product and service information, and promotions, among others. If at any time you wish to stop receiving such e-mails, you can decide to opt-out by unsubscribing. We will include detailed unsubscribe instructions at the bottom of each e-mail.
Personalizing your experience: Our website is designed to better respond to your individual needs. Non-registered shoppers may avail of some features such as having a list of recently viewed products for easy product comparison. Registered shoppers will have more features such as purchase history, and one-time filling out of details.
Improving our service: We use non-identifying and aggregate information to better design our website and widen our reach. For example, we might see that X number of individuals visited our pages originating from a certain place, or that Y number of people have used a specific search term. Whenever you submit information regarding our service using our contact form, you can be assured that we use that feedback to better our services.
Protection and Law Compliance: Should there be a need, we also release personal and account information when such a release is required to comply with the law. This includes enforcing our Terms and Conditions in the case of a severe violation, as well as protecting our rights, property, or safety of Gemvy.com or our other users.
Finally, we do not sell, rent, or transfer your personally identifiable information to outside parties. We never use or share the personally identifiable information provided to us in ways unrelated to the ones above. Should we find the need to use your information in ways not outlined here, we will inform you through this page as well as send out an e-mail.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
D. How do we protect your data?
We are committed to securing your data and any other information we gather from you. We have put in place the necessary physical, electronic, and managerial procedures in order to safeguard and secure the information we collect online.
We use PayPal, one of the safest payment processing methods available in the Internet. When processing your payments, you will be directed to the PayPal website where you have the option to open a PayPal account or process your credit card payment without opening an account. During the payment process, you are bound by the privacy policies of PayPal, not Gemvy’s. Please see PayPal’s privacy policies here.
E. Can children access Gemvy.com?
We recognize the importance of protecting the privacy of children. Because of that, we never collect or maintain information at our website from those we know are under 18, and no part of our website is structured for anyone under 18. The content of this website is harmless to minors; however, we ensure that children take no contractual obligations. If you are under 18 and wish to purchase from Gemvy, you may only do so with the assistance of a parent or guardian.
F. How can you access or correct your information?
You can access, correct, and maintain all your personally identifiable information that we collect by logging in to your account and modifying details. Should you wish to be completely removed from our database, please send us an e-mail and we will make sure that all records pertaining to you are eradicated from our system (with the exception of those that are required for legal and fiscal obligations).
H. How can you contact us about privacy questions?